|Client Access Trouble Shooting Tips||Back to Logon|
|Q:||I have a firewall, can this cause a problem?|
|A:||Firewalls can prohibit or limit access to certain websites.
Sometimes a firewall is installed locally on your computer or is part your company’s network, if you are at work.
|Q:||I am still having problems. What else can I try?|
|A:||Make sure that you are using Internet Explorer 9 or greater and set your Internet security to the default level (show me how).|
|Try deleting your Temporary Internet Files (show me how).|
|Also make sure that you have enabled cookies (show me how).|
|Try deleting your Cookies (show me how).|
|Q:||I am getting a message "User ID or Password is invalid." when logging on?|
|A:||Make sure that you have properly typed in your User ID and Password.
Your User ID is always a number and never changes.
Your Password can be made up of numbers or letters.
Once you have successfully logged on, you can change your Password.
|Q:||I have forgotten my User ID and or Password?|
|A:||Try our "Reset Password" / "Don't Know My User ID" Page or
Please contact our Help Desk and you will be provided with this information.
|Q:||I am getting a message "Account has been locked out." when logging on?|
|A:||For security reasons, your account is automatically locked after a specific number unsuccessful logon attempts.
Please contact our Help Desk to have your account unlocked.
|Q:||I am having trouble viewing my PDF statement with the Adobe Reader?|
|A:||Click here to install the latest version of the Adobe Reader.|